vip apps Responsible Gaming Guidelines
Entertainment is enjoyable only as long as it stays in control. vip apps is always here to help you keep your gaming habits healthy.
Why Responsible Gaming Matters
Casino games and sports betting are primarily a form of entertainment. But when they become a habit that causes financial or mental harm, it is time to be careful. vip apps believes every player's experience should be enjoyable and safe.
That is why we have built various tools and services for players, allowing them to set their own limits on how much they play, how long they play, and how much they deposit. Our Terms and Conditions also contain detailed guidance on responsible behaviour that applies to all players.
Remember, betting or casino gaming is never a reliable source of income. Only play with money you can afford to lose without it affecting your daily life. Stay within your limits and stay well.
vip apps is committed to never allowing minors to participate. Age is verified at the time of all account registrations, and no one under 21 is permitted to create an account or play games.
Your Control Tools
Setting your own gaming limits at vip apps is simple. Use the tools below to manage your account at any time.
Set Deposit Limit
Decide in advance the maximum amount you will deposit per day, per week, or per month. Once the limit is reached, no further deposits can be made.
Deposit ControlLoss Limit
Set a maximum amount you can lose within a given period. Once that limit is reached, the session will automatically end.
Loss RestrictionSession Time Limit
Decide how long you will play in one session. When the time is up, you will receive a notification and the session will stop.
Time ControlCool-Off Period
Activate a cool-off period to pause playing for one week, one month, or a set duration. You will not be able to log into your account during this time.
Temporary BreakReality Check
At regular intervals, you will see a summary of how long you have been playing and how much you have won or lost, so you can make informed decisions.
Awareness NotificationPermanent Self-Exclusion
If you feel you should stop playing altogether, you can request to permanently close your account. The support team will action this within 24 hours.
Full ClosureRequest Self-Exclusion
If you feel you are struggling to control your gaming habits, fill in the form below to send a self-exclusion request. Our support team will get in touch with you directly.
Self-Exclusion Form
Warning Signs of a Problem
If any of the following situations apply to you or someone you know, consider seeking help.
- Repeatedly playing to try to recover lost money and being unable to stop.
- Using household money or savings to fund gambling.
- Hiding betting habits from family or friends, or lying to them about it.
- Spending more time playing by cutting back on work, study, or sleep.
- Feeling restless, irritable, or anxious when unable to play.
- Taking out loans or borrowing money from others to cover gambling costs.
- Repeatedly trying to cut back but failing and spending even more.
If you notice these signs, contact vip apps 24/7 live chat directly, or speak with a family member or professional adviser. Acknowledging a problem is not a weakness — it is the first step towards resolving it.
Where to Get Help
You do not have to face this alone. The resources and channels below can help you find the right support.
vip apps Live Chat
Our support team is available seven days a week, twenty-four hours a day, in both Bangla and English. Whether you need to set a limit, close your account, or just talk — open live chat whenever you need.
Email Support
If you would like to share more detail outside of live chat, write to us by email. Our email address is:
Family and Friends
Talk openly with a trusted family member or close friend. Support from someone familiar can often bring about change faster than anything else.
Professional Counsellor
Attend sessions with a mental health specialist or counsellor. Several government and private healthcare organisations in Bangladesh provide addiction recovery support.
Self-Assessment
Keep a log of your gaming — how long, how much money, and why you are playing. This habit is a powerful tool in itself, as it helps identify patterns.
Parental Controls
If there are minors in your household, keep parental controls active on your devices and keep your account password secure.
Age Restrictions and Our Policy
The minimum age to participate on vip apps is 21. Age is verified based on the information submitted at registration. If any age-related inconsistency is found on an account, that account may be suspended or cancelled.
Each user's identity is kept secure in accordance with the data collection and verification process described in our Privacy Policy. Information collected for age verification purposes is not shared with third parties.
If you have any general questions before playing, check our FAQ section — there you will find answers on common queries, deposit rules, withdrawal process, and account management.
We believe a sustainable entertainment environment can be built through transparency and safety. vip apps wants every player to enjoy their time in a calm and comfortable state of mind.